Return & Refund
Sanskruti
Return & Refund Policy
At Sanskruti, we value your trust and strive to deliver premium-quality traditional wear that celebrates culture and craftsmanship. Your satisfaction is our top priority, and we ensure that every product is carefully checked before being shipped. However, if for any reason you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.
Eligibility for Returns
Returns are accepted within 7–14 days from the date of delivery.
Products must be:
Unused and unworn
Unwashed and free from stains, perfumes, or alterations
Packed in their original packaging with tags intact
⚠️ Please note that the following items are non-returnable and non-refundable:
Customized or made-to-order outfits
Discounted or sale items
Accessories such as jewelry, stoles, or masks
Refund Process
Once your returned item is received, it will go through a quality inspection.
If approved, a refund will be processed within 7–10 business days.
Refunds will be credited to your original method of payment.
Shipping charges (if any) are non-refundable.
Damaged or Defective Items
If you receive a product that is damaged or defective:
Kindly contact us immediately via email or phone.
Share your order details along with clear photos of the product.
We will arrange a replacement or refund at no extra cost to you.
How to Initiate a Return
To initiate a return, please reach out to our team with your order number, name, and reason for return:
- 📍 Address: 3059 Cherry Blossom Common, Burlington, L7M 2A9
- 📲 Phone: 647-979-6105
- 📧 Email: [email protected]
Our customer service team will guide you through the process and ensure your request is handled smoothly.
✅ At Sanskruti, we are committed to making your shopping experience delightful and worry-free. If you have any questions about returns or refunds, feel free to connect with us anytime.