Privacy Policy

Effective Date: 14 May 2026 | Last Updated: 14 May 2026

Introduction

Global Health Bridge Pvt. Ltd. (“Global Health Bridge,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality and security of all individuals who interact with our services. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website, contact us or use our medical facilitation services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

➲ Personal Information

This may include:

    • Full name
    • Age
    • Gender
    • Nationality
    • Passport or identification details
    • Phone number
    • Email address
    • Postal address
    • Emergency contact details

➲ Medical Information

This may include:

    • Medical history
    • Diagnostic reports
    • Treatment records
    • Health-related documents voluntarily shared for medical facilitation purposes

➲ Technical Information

When you use our website, we may automatically collect:

    • IP address
    • Browser type
    • Device information
    • Website usage data

➲ Communication Records

We may retain records of communications through:

    • Email
    • WhatsApp
    • Telephone
    • Website contact forms

How We Use Your Information

We use your information to:

  • Understand your medical needs and connect you with accredited hospitals and specialists in India
  • Coordinate travel, visa documentation, accommodation and local support services
  • Communicate with you regarding appointments, treatment plans and follow-up care
  • Improve our website, services and user experience
  • Comply with legal, regulatory and operational obligations

We do not use your personal information for automated decision-making or profiling that has significant legal or personal consequences.

Sharing of Information

We maintain strict confidentiality and only share your information in the following circumstances:

➲ With Partner Hospitals and Doctors

Your medical information may be shared with hospitals, specialists or clinical teams directly involved in your treatment.

➲ With Trusted Service Providers

Relevant information may be shared with:

  • Accommodation providers
  • Transportation services
  • Visa assistance partners

This sharing is limited strictly to what is necessary for your healthcare journey.

➲ Legal Compliance

We may disclose information when required by:

  • Applicable laws
  • Court orders
  • Regulatory authorities

We do not sell, rent or trade your personal information for commercial purposes.

Medical Information and Confidentiality

Because medical information is highly sensitive, we apply enhanced safeguards, including:

  • Sharing medical records only with authorized healthcare professionals involved in your treatment
  • Confidentiality obligations for all staff and service partners
  • Secure storage of medical documents
  • Restricting use of medical information solely to care facilitation purposes

Data Retention

We retain personal and medical information only for as long as necessary to:

  • Provide our services
  • Fulfill legal, regulatory or contractual obligations

You may request deletion of your data at any time by contacting us at [email protected], subject to applicable legal retention requirements.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure data storage systems
  • Access controls
  • Confidentiality agreements
  • Internal security protocols

While we take reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your data, subject to legal obligations
  • Withdraw consent where consent is the basis for processing

To exercise your rights, please contact us at [email protected].

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Enhance user experience
  • Analyze visitor behaviour

You may disable cookies through your browser settings, though some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites, including partner hospitals or service providers. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies separately.

Children’s Privacy

Our services are primarily intended for adults making informed healthcare decisions. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date. We encourage users to review this policy regularly.

Contact Us

For any questions, concerns or requests regarding this Privacy Policy, please contact:

Global Health Bridge Pvt. Ltd.
D-364, Ground Floor
Tagore Garden
New Delhi – 110027
India

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