Terms and Conditions
Last Updated: 19 August 2026
Welcome to the official website of SMS Hospitals (“Hospital”, “we”, “us” or “our”). By accessing, browsing, or using www.smshospital.in (the “Website”), you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions (“Terms”).
If you do not agree with any part of these Terms, please do not use the Website.
1. About the Website
The Website is intended to provide general information about SMS Hospitals, including information about our medical specialties, doctors, healthcare services, facilities, departments, appointments, health-related resources and other hospital-related information.
The information provided on this Website is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis or treatment.
2. Medical Disclaimer
The content available on this Website is not intended to replace consultation with a qualified doctor or other healthcare professional.
Information about diseases, symptoms, treatments, procedures, medicines, specialists or healthcare services is provided for general awareness and may not be suitable for every individual.
You should always consult an appropriately qualified healthcare professional regarding your specific medical condition or treatment.
Do not rely on the Website for medical emergencies. If you or someone else is experiencing a medical emergency, please contact the appropriate emergency medical service or visit the nearest emergency department immediately.
3. Doctor and Healthcare Information
Information relating to doctors, specialists, departments, procedures, services, facilities and treatment options is provided for general reference.
While we make reasonable efforts to keep such information accurate and up to date, services, doctor availability, consultation schedules, treatment options, facilities and other information may change without prior notice.
The availability of a particular doctor, procedure, treatment, facility or service is subject to confirmation by the Hospital.
4. Appointments and Consultations
The Website may provide options for requesting or scheduling appointments.
Submitting an appointment request through the Website does not necessarily constitute confirmation of an appointment. An appointment will be considered confirmed only after receiving appropriate confirmation from the Hospital or its authorized representative.
Appointment availability may vary depending on doctor schedules, hospital requirements, emergencies and other circumstances.
The Hospital reserves the right to reschedule or cancel appointments when necessary and will make reasonable efforts to inform the concerned patient.
5. Patient Information
When you submit information through the Website, including your name, telephone number, email address, medical enquiry, appointment details or other information, you agree to provide information that is accurate and complete to the best of your knowledge.
You are responsible for ensuring that the information submitted by you is correct.
Any personal information collected through the Website will be handled in accordance with our Privacy Policy and applicable laws and regulations.
6. Website Content
We make reasonable efforts to ensure that the information published on the Website is accurate and useful. However, we do not guarantee that:
- all information will always be complete, accurate, or current;
- the Website will always be available or uninterrupted;
- the Website will be free from errors or omissions;
- information on the Website will be suitable for every individual or medical condition; or
- the Website will be completely free from viruses or other harmful components.
We reserve the right to modify, update, add, remove or discontinue any part of the Website or its content without prior notice.
7. Use of the Website
You agree to use the Website only for lawful purposes.
You must not:
- use the Website for any unlawful or fraudulent purpose;
- attempt to gain unauthorized access to the Website, its servers, databases or systems;
- interfere with or disrupt the operation or security of the Website;
- introduce malicious software, viruses or other harmful material;
- copy, reproduce, distribute, modify or commercially exploit Website content without authorization;
- use automated systems to scrape, collect or extract Website content without prior written permission; or
- submit false, misleading, abusive or unlawful information through any Website form.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
8. Intellectual Property
Unless otherwise stated, all content appearing on the Website, including text, logos, trademarks, service marks, graphics, photographs, images, videos, designs, icons, page layouts and other materials, is owned by or licensed to SMS Hospitals and is protected by applicable intellectual property laws.
You may access and use the Website for personal, non-commercial purposes.
No content from the Website may be reproduced, republished, distributed, modified, transmitted, displayed or commercially exploited without prior written permission from SMS Hospitals, except where permitted by applicable law.
9. Third-Party Links and Services
The Website may contain links to third-party websites, platforms, applications or services for informational or convenience purposes.
SMS Hospitals does not necessarily endorse or control third-party websites or their content, products, services, privacy practices or availability.
Your use of third-party websites is subject to the terms and policies applicable to those websites. SMS Hospitals is not responsible for any loss, damage or issue arising from your use of third-party websites or services.
10. Payments and Online Transactions
Where the Website provides access to online payments, registration fees, consultation fees or other paid services, such transactions may be subject to additional terms, payment-provider conditions, applicable charges and Hospital policies.
Users are responsible for providing accurate information during a transaction.
Any applicable refund, cancellation or rescheduling will be governed by the relevant Hospital policy communicated at the time of the transaction.
11. Communication and Enquiries
By submitting an enquiry, appointment request or contact form through the Website, you understand that SMS Hospitals or its authorized representatives may contact you using the contact information provided by you for purposes related to your enquiry, appointment, healthcare services or other relevant communication.
You should ensure that the contact details provided by you are accurate and accessible.
12. User-Submitted Information
If you submit comments, feedback, enquiries, reviews, testimonials, photographs or other information through the Website, you agree that the information provided by you is lawful and does not infringe the rights of any third party.
You should not submit confidential information, sensitive medical records, passwords, financial information or other information that you do not wish to share through an online form unless specifically requested through an appropriate secure channel.
13. Limitation of Liability
To the extent permitted by applicable law, SMS Hospitals and its directors, officers, employees, medical professionals, representatives and affiliates shall not be liable for any direct, indirect, incidental, consequential, special or other loss or damage arising from:
- Your use of or inability to use the Website;
- reliance on information published on the Website;
- inaccuracies, omissions or changes in Website content;
- interruption or unavailability of the Website;
- unauthorized access to or use of Website systems;
- third-party websites or services linked from the Website; or
- any other matter relating to your use of the Website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
14. No Guarantee of Treatment Outcomes
Medical treatment and healthcare outcomes vary from patient to patient.
Information published on the Website about procedures, treatments, technologies, services or expected outcomes should not be interpreted as a guarantee of any particular medical result.
Treatment decisions are made based on the patient’s individual medical condition, clinical assessment, medical history, investigations and the professional judgment of the treating healthcare team.
15. Changes to These Terms
SMS Hospitals may update or modify these Terms from time to time to reflect changes in our services, Website functionality, legal requirements or business practices.
Any updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
16. Privacy
Your use of the Website may involve the collection and processing of personal information.
Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information submitted through the Website.
17. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the courts located in Delhi-NCR.
18. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and any other policies or notices expressly incorporated by reference, constitute the terms governing your use of the Website.
20. Contact Us
If you have any questions, concerns or requests regarding these Terms & Conditions, please contact us:
SMS Hospitals
Address: 15, Gagan Vihar Main Road, Gagan Vihar, Krishna Nagar, Delhi, 110051
Phone: +918076956969
Email: [email protected]
Website: www.smshospital.in
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